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Shopping on Gearbest

Is it safe to buy on Gearbest?

In this post, I will analyze shopping specifics of Gearbest.

Gearbest is one of the largest B2C e-commerce companies based in China, which sells goods internationally. Gearbest is selling products in a huge variety. You can find almost every product on Gearbest – from toothbrushes, shirts, nail tools to electric scooters, bicycles, car lights, and other stuff. Especially there are a lot of electronics, like smartphones, smartwatches, robot vacuum cleaners, computers and etc.

If you were looking for a high-quality product for a lower price, particularly, if the product is made by a Chinese brand, most likely you will end up on Gearbest.

Credibility of Gearbest

Gearbest started its B2C international e-commerce services from 2014, so the shop is running for more than 5 years now. It has 46 warehouses worldwide – in the US, Spain, England, Poland, the Czech Republic, and etc. Moreover, Gearbest is working with more than 5000 famous Chinese brands, including top brands like Xiaomi, Lenovo, Huawei and etc. It delivers to more than 200 countries and has more than 40 different secure payment methods.

You avoid the middleman in the process when Buying from Gearbest, so you get the best prices.

Because of the strict selection of the suppliers and careful quality control, Gearbest warrants, that all its products are genuine and have a high quality.

Gearbest is committed to these guarantees and services:

  • 7 days DOA (Dead On Arrival) product guarantee.
    If an item, that you received is damaged or not working, you can choose to replace or refund it. You will get a return shipping reimbursement.
  • 30 Day Unconditional Refund Guarantee for Unopened & Unused Items.
    If for any reason you don’t want the received item, you can return it and get a refund – the price of the item. The shipping fee is the customer’s responsibility and is non-refundable.
  • 45 Day Money Back Guarantee.
    If an item is faulty, you can send it back for a refund or an item exchange. Return shipping reimbursement is not available for this.
  • One Year Repair Warranty.
    Unless otherwise noted on the product page, the default product warranty period is one year starting from the date you receive the goods.
  • 24/7 multilingual customer service.
    You can contact customer service any moment of the day via FB messenger, live chat, e-mail or phone. Customer service can help you in English, France, Spanish, Russian, Portuguese, Italian, German, Japanese, Turkish and Polish languages.

It should be noted, that regarding One Year Repair Warranty, you will have to pay for shipping fees, but Gearbest will pay for shipping fees when the item will be repaired and sent back.

Shipping, customs and import taxes (VAT)

When you are ordering from the global online shop, in most cases you think if the order will arrive quickly and will you have to pay customs and import taxes, like VAT? So to answer these questions I will analyze the main shipping methods of Gearbest.

These are the most popular shipping methods of Gearbest:

Priority Line
No customs duties and import taxes*
15-25 business days delivery

* In this method, Gearbest firstly sends the goods to the warehouse in the European Union, here ordered goods get clearance of customs and import taxes. When ordered goods are free of customs and import taxes, they are going to the delivery address.

Customs clearance in EU Warehouse Gearbest
Customs clearance in EU Warehouse Gearbest

Although there is no official statement from Gearbest, that Priority Line shipment method will be without customs and import taxes (VAT). I checked this by myself and analyzed comments and complaints – there was no situation where the Priority Line included customs and import taxes.

Expedited Shipping (DHL or EMS)
Risk of paying customs duties and import taxes
4-10 business days delivery

If you will choose Expedited Shipping, the goods will come fast, most likely delivered by DHL or EMS, but there is a high risk of paying customs duties and import taxes.

Registered Air Mail
Risk of paying customs duties and import taxes
20-60 business days delivery

This is one of the longest delivery methods because products are delivered by plane. Moreover, there is a risk of paying customs duties and import taxes.

Local Gearbest warehouses

You can always check for a product in your local Gearbest warehouse, it would be faster (delivery is about 1-5 business day), no customs, no import taxes or other fees. Although delivery is faster, sometimes goods are more expensive in local Gearbest warehouses, than in warehouses located in China, so you need to check and decide what is more important to you quick delivery or price.

On this link, you can check special deals on your local Gearbest warehouse – special deals of local Gearbest warehouses.

Gearbest tracking
Gearbest tracking from Fast-23 Warehouse (Germany)

Worst-case scenario

Let’s analyze the worst that can happen if you order goods from Gearbest. My mind comes to these cases – shipment has gone missing, the product is damaged or you get taxed.

Shipment Guarantee or Paypal buyer protection

To have absolutely no risk, that your shipment could go missing, use Gearbest shipment guarantee (costs from 0 to 20 euros/dollars) or buy products using Paypal, this way you will get Paypal buyer protection and if your shipment will go missing, you will get a refund or the new same item will be sent to you again.

Gearbest shipping Guarantee
Gearbest shipping Guarantee

Also, if your goods will be damaged when you get it, you can use Gearbest 7 days DOA guarantee or Paypal buyer protection. And you will get a refund or the new same item will be sent to you again. I would always recommend paying on Gearbest using Paypal because it is good to have Paypal buyer protection behind your back.

If you get taxed

As normally using the Gearbest Priority Line shipping method, you get a product without customs and import taxes (VAT). One way or another, it is always good to know, what import taxes may apply to you. Therefore, I will tentatively analyze, what customs and import taxes are applicable in Europe and the United States if the goods are coming from China.

Customs and import taxes in the European Union

As the European Commission indicates, if you buy products from China, you became liable to Customs and Value Added Tax (VAT).

Customs (EU)
Value of the goods must be over €150
0% For mobile phones, laptops, tablets, and PC
2.2% For vacuum cleaners
6% For electric scooters and bicycle
The average is about 21%

21% is the average VAT rate in EU countries because it could vary depending on the EU country.

Example: if you buy a vacuum cleaner from China for €300 and shipping cost €10, the sum of the customs would be €6.82 (310*2.2%). And the sum of VAT would be €66.53 (316.82*21%). So in overall (all taxes included), the price would be €373.35.

If you wish to find more info about EU import taxes and actual tariffs, please check the European Commission website about it.

Customs and import taxes in the United States

As, I know, in the US you do not have to pay VAT, instead there is Sale tax, which depends on what state goods are imported. There is also a Merchandise Processing Fee.

Customs (US)
Value of the goods must be over $200
0% For mobile phones, laptops, tablets, and PC
0% For vacuum cleaners
0% For electric scooters and bicycle
Sale Tax (US)
The average is about 3.5%
Merchandise Processing Fee (US)
Value of the goods less than $2500
$2, $6, or $9 per shipment

Example: if you buy a vacuum cleaner from China for $300 and shipping cost $10, the sum of the customs would be $0 (310*0%). The sum of Sale Tax would be $10.85 (310*3.5%). And the Merchandise Processing Fee would be $6. So in overall (all taxes included), the price for vacuum cleaner would be $310+$10.85+$6=$326.85

If you wish to find more about US import taxes, please check the U.S. Customs and Border Protection website, and for actual tariffs U. S. Harmonized Tariff Schedule.

Also, it needs to be noted, as “Trade war” between the U.S. and China escalates, there can be customs tariffs increase.

Reviews and comments about Gearbest

Whereas I analyzed reviews and comments about Gearbest, there are almost none negative feedbacks regarding the quality of the goods. Most of the concerns are regarding the long shipment if the goods are ordered from China warehouse. But usually, shipment arrives as planned.

Ordered products are delivered with no damages and if there any problems Gearbest customer service reacts quickly to any issue. I read 1 complaint about Gearbest, that the ordered goods were damaged, and Gearbest responded slowly to this problem. But this 1 complaint was mixing in the many good reviews about Gearbest. Moreover, if you like to insure from any problems, please use the shipping guarantee or better – buy products using Paypal.

Shopping on Gearbest – in the nutshell

If you are looking for a high-quality product for a low price Gearbest is one of the choices, especially for top Chinese brands, like Xiaomi, Huawei, Lenovo and etc. Gearbest lets you avoid the middleman because you are buying directly from the manufacturer/supplier.

Gearbest has a 1-year warranty for almost all products. Moreover, it has other guarantees like 7 DOA, 30 Day Unconditional Refund, 45 Day Money Back and etc. Moreover, multilingual customer service works 24/7 on Gearbest and reacts to your problems quickly. So you can report about the problem in Spanish, Russian, English, German and etc. at any time of the day.

I recommend buying products from Gearbest using Paypal to have Paypal buyer protection. Also, always choose a Priority shipping method to be sure, that you will have no additional costs.

To shop on Gearbest please click this link.

If you have any comments, questions or do you need any help, please contact me by email or send a message on Facebook.

This post contains affiliate links and I may receive commissions for the purchase made through this link at no extra cost to you. These commissions I need to keep going with my work on the website.